Shipping & Returns

Important Shipping Information

Due to the weight and size of some of our flooring products, standardized shipping tables may result in excessive shipping rates.
In order to serve you better, please contact Allied at 1-800-864-1272 for a personalized shipping quote or simply submit your order without shipping and we will e-mail back to you our best available shipping price.

Note: Your credit card will not be processed until you approve the final price with shipping.

After your order has been placed and processed, your product will ship via LTL (Less than Load) freight, UPS Ground or FedEx Ground, at Allied Products discretion unless otherwise specified. Allied Products will ship in stock products within 1-5 business days in most cases. Custom and special order products may have longer lead times in most cases so we recommend you check with customer service first at (800) 864-1272.  It is best to confirm the lead time of your particular product at the time you place your order.

Shipping Notification

UPS Ground and FedEx Ground deliveries do not require a signature at the time of delivery and will be left at the location if no one is available to receive the order.

After the product ships, Allied Products will send an e-mail to the customer listed on the billing address of each order.  This e-mail will contain the shipping or freight company name, phone number and tracking number.  For on-line orders that are freight delivery and checked as “Residential or Business without a Loading Dock”, a lift gate and delivery appointment will be added to your order.  The trucking company will call you and provide a delivery window.

For business deliveries with a loading dock that do not need a delivery appointment, we ask that the receiving party listed on the shipping address of the order contact the trucking company directly to set up delivery date and time, as the receiving party is required to meet the truck at time of delivery.

For all business deliveries via freight truck, the trucking company will assume your business is open and staffed to receive deliveries Monday through Friday during normal business hours.  If a delivery appointment is required, it is the sole responsibility of the customer to contact the trucking company to arrange a delivery appointment if needed, if not already arranged at the time of order.

Delivery Timing

If you require products delivered by a certain date, please call customer service to verify your products’ availability.  Some products that you can order online may not be in stock.  Allied Products does not guarantee at any time a certain date or time frame for delivery.  Any time listed for a shipping method is an estimate only.  For orders with deadlines, please order well in advance if possible.  Allied Products is not responsible for misplaced, lost, or delayed shipments or damage by freight carriers.

Unloading Product

Business freight deliveries or freight deliveries without a lift gate are “dock to dock”, which means the receiving business party is required to remove the product from the truck via a loading dock or forklift.  Hand unloading is prohibited by most freight carriers, so Allied Products does not offer that as an option.

Inspecting for Damage

Please be sure to check all packages for any potential damage during transit.  Allied Products is not responsible for damaged products due to shipping.  It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage.  We recommend removing any protective wrapping to fully inspect, count and verify the contents, before the driver leaves.

What to do when the Product is Damaged

If the product is damaged in any way, DO NOT REFUSE THE PRODUCT.  It is best to receive the product and replacement product will be shipped to you ASAP.  Refusing the product does not free the customer from re-delivery or return shipping costs.

If damage did occur during transit, any and all damage MUST BE NOTED ON THE BILL OF LADING IN DETAIL and signed by the driver.  A copy of the Bill of lading with the noted damage will need to be faxed or e-mailed to Allied Products, LLC in order for a damage claim to be filed with the freight company, which will be handled by us, in order for replacement product to be sent to the customer.

When possible, photograph the damaged product on the truck before it has been moved, and once again, off the truck in more detail, for evidence that will assist with a product damage claim.  Damaged product must be held in the customers’ possession for up to 2 months.  The shipping company has the right to inspect and or claim the product if a damage claim is filed and subsequently paid by them.

Lift Gate and Inside Delivery Options

Lift gate service is required for all customers that do not have a loading dock or forklift. If requested and paid for at the time of order, lift gate service will transfer the product off of the truck and onto the curb at the delivery site.  This DOES NOT include any inside the home or garage delivery, or moving the freight away from the curb.  Reminder: Most freight carriers prohibit hand unloading, so we do not offer that as an option.

Additional Accessorial Charges

Any and all additional charges that are not paid for already or included at the time of order, such as inside delivery, change of address, residential delivery, limited access, re-delivery and storage fees will be the sole responsibility of the customer unless stated in the customer order as part of the shipping costs pre-paid for by the customer to Allied Products, LLC at the time of order.

Limited Access Issues

All freight deliveries will arrive, in most cases, in a typical full size 42’ tractor trailer truck.  It is the customers’ responsibility to notify Allied Products, LLC at the time of your order, if your delivery location has potential limited access issues, such as a truck not being able to reach your location or the truck not feasibly being able to turn around at your location.  Any and all re-delivery charges incurred will be billed back to the customer if delivery is attempted and cannot be completed due to non-predetermined limited access issues.

Delivery Refusal

If the customer refuses delivery for any reasons other than those agreed to in writing within the order document, the customer will be responsible for all initial shipping and re-delivery charges.  It is important to note that freight deliveries are always considered “curbside” even on lift gate deliveries.  Drivers are not obligated and are often prohibited from delivering freight into driveways or garages.  “Curbside” means next to the curb on the street. Inside delivery is not available. For further questions regarding Allied Products, LLC’s Important Shipping Information, please contact customer service at info@alliedproductsllc.com or call toll free (800) 864-1272.

Return Policy

Once any flooring product has been installed, used and or cut to fit an installation, the items are no longer returnable. It is the responsibility of the customer to inspect their flooring upon delivery prior to installation. Due to the inherent characteristics on many of our products, we cannot accept returns based on color variances (unless substantially different) and thickness (unless more than 2mm). Floor coverings that are unused and approved for return by Allied Products will incur a 20% restocking fee and customer will be responsible for return shipping costs. If you would like to return any products, please call us for a return authorization form and return shipping address information.

Order Changes and Cancellation

We will do everything in our power to make any changes to your order after it has been processed. However, many of our products ship within 1-5 business days, and in the case of an order having already shipped, we cannot guarantee your changes can be made without additional fees (shipping companies charge a change fee after an order is shipped).